With more and more people active online it is no surprise that they tell others of their experience dealing with companies whether it is good or bad. It is therefore critical that companies make the effort to monitor what others are saying about them and then make efforts to answer any questions being posed there. WSI can monitor your online reputation and we can then take setps to ensure that a positive image is maintained.
United Airlines had a negative experience when it inadvertantly broke the guitar of a Country singer, and despite his complaints did not resolve the issue in a satisfactory manner. The singer then wrote a song about his experience and put a video on YouTube of it, which has become one of the most popular videos there. The result is if you type "United Airlines" into Google this video is on the first page of results as of October 2009, and shows a negative impression of United Airlines.
If you are monitoring things you can proactively respond to issues as they arrise and take corrective action. WSI First can provide a monitoring service and create a strategy to deal with any issues as they arrise. If this is integrated into your Social Media Monitoring and Marketing package you can be ready to deal with any eventuality.
The largest organisation to the small one man band can benefit from social media. We can create an effective platform that will enhance your brand and online credibility.
The design of your website will set your business apart from everyone else’s in the online world. We listen to your business needs and offer fully managed, fully supported hosting.
We provide bespoke training and pratical workshops throughout the year, helping your business make the most of the web. We offer in-house training as well as group events.
If no one can find your site, you’ve wasted your money. We can help to continually drive qualified traffic to your website, converting visitors to customers, no matter what business sector you are in.
Email newsletters and mobile messaging are cost effective marketing strategies that continue to deliver excellent results. We offer maximum spam compliant delivery and analytical results.
Understanding your site, social networking, email and mobile marketing performance is crucial. Data can assist you in making effective business decisions.